Privacy Policy
Last updated: December 11, 2025
Cozy Escapes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service").
Summary: We collect only the information necessary to provide our property management services. We never sell your personal data to third parties.
1. Information We Collect
Personal Information
When you create an account or submit an application, we may collect:
- Name (first and last)
- Email address
- Phone number
- Employment information
- Income information
- Desired move-in date
Property Information (Landlords)
If you are a landlord using our Service, we collect:
- Property addresses and details
- Property photos
- Rental pricing
- Tenant application and communication history
Automatically Collected Information
When you access our Service, we automatically collect:
- Device type and operating system
- IP address
- App usage data and analytics
- Crash reports and performance data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process tenant applications and facilitate landlord-tenant communications
- Send notifications about application status, maintenance requests, and important updates
- Enable document signing and lease management
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- Between landlords and tenants: Application information is shared with the relevant landlord when you apply for a property.
- Service providers: We use trusted third-party services for hosting (Firebase), document signing (DocuSeal), and analytics.
- Legal requirements: We may disclose information if required by law or in response to valid legal requests.
- Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.
We do NOT sell your personal information to advertisers or data brokers.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure cloud infrastructure (Google Firebase)
- Access controls and authentication requirements
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us at privacy@cozyescapes.com.
7. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Third-Party Services
Our Service integrates with the following third-party services:
- Google Firebase: Authentication, database, and hosting
- DocuSeal: Electronic document signing
- Expo: Mobile app framework and updates
These services have their own privacy policies, and we encourage you to review them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@cozyescapes.com
- Website: cozy-escape.web.app